Privacy Policy

1. About Us

Vitalia's Pizza on Wheels ("we", "us", "our") is a business operated by The Trustee for Lo Conte Family Discretionary Trust (ABN 69 279 967 941), a discretionary trading trust registered in Queensland, Australia.

We are committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws and industry practices.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Event address or location
• Event details and booking information
• Photos, images, or files uploaded by you
• Any other information you choose to provide when contacting us

3. How We Collect Information

We may collect information when you:

• Submit an enquiry through our website
• Request a quote
• Make a booking
• Contact us by email, phone, or social media
• Upload photos or files relating to your event
• Subscribe to marketing communications or newsletters, where available

4. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Prepare quotes
• Manage bookings and events
• Communicate with you regarding our services
• Process payments
• Improve our website and services
• Send marketing communications where permitted by law or where you have consented

5. Payment Information

Where online payment services are offered, payments may be processed through trusted third-party payment providers.

Such providers may include services such as Stripe.

We do not store credit card or payment details on our own systems.

Any payment information is handled in accordance with the privacy and security practices of the relevant payment provider.

6. Photos and Uploaded Files

Any photos, images, documents, or files submitted to us will only be used for purposes related to your enquiry, quote, booking, or event.

We will take reasonable steps to protect this information from unauthorised access, misuse, or disclosure.

7. Event Photography and Video

When you make a booking, you can choose to consent to photos and video being taken at your event by a member of the Vitalia's team, for use in our marketing (for example on our website, social media, and promotional materials). This is entirely optional and only happens if you tick the consent checkbox during booking. If you don't opt in, we won't use photos or video from your event for marketing.

Photos and video taken at your event may incidentally include guests, food, and the surroundings on the day. If you'd prefer a particular photo or video not be used, just let us know and we'll take it down.

You can withdraw this consent at any time by contacting us using the details below.

8. Website Analytics and Cookies

We may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

From time to time, we may use services such as:

• Analytics providers
• Mapping services
• Social media platforms
• Email marketing providers

Further information can be found in our Cookie Policy.

9. Disclosure of Information

We do not sell or rent your personal information.

We may disclose personal information where necessary to:

• Payment providers
• Technology and website service providers
• Professional advisers
• Government authorities where required by law

Information will only be shared where reasonably necessary for the operation of our business or where legally required.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if any information is inaccurate or out of date.

Requests can be made using the contact details below.

12. Marketing Communications

If you receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions provided or by contacting us directly.

13. Privacy Questions and Complaints

If you have questions, concerns, or complaints regarding the way we handle your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to your enquiry.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page.

15. Contact Us

Vitalia's Pizza on Wheels
Operated by The Trustee for Lo Conte Family Discretionary Trust
ABN 69 279 967 941
Email: pizzatruck@vitalias.au